What We Will Not Do
We don't fix a door remotely and we don't guess at a part over the phone. Garage door work on the torsion and extension hardware common to houses built between 1957 and 1999 in this area means someone has to put hands on the spring, the track, or the opener before we can tell you what's actually wrong. We also won't sell you a full door replacement when a bent roller or a stripped gear is the real problem - a lot of the panels on these older doors are still sound even when the hardware around them has worn out.
And if a part is on backorder, we'll tell you that up front instead of quoting a date we can't hit. We work on garage doors and the equipment attached to them - springs, openers, tracks, cables, panels. We don't do general handyman work, roofing, or unrelated home repair, even if you ask nicely.
How to Reach Us
Call 17344887364. That's the number that gets answered, not a queue. If you're dealing with a door that won't open, a spring that's let go, or an opener that's grinding instead of lifting, tell us that on the call so we can bring the right parts the first time.
Our shop is at 100 Phoenix Dr, Ann Arbor, MI 48108, and calls come to that address. We serve the households across this area - roughly 36,066 owner-occupied houses out of about 71,882 households in the wider service area - plus the nearby towns like Saline, Dexter, Whitmore Lake, and Chelsea. If you're outside that radius, ask when you call and we'll tell you straight whether it makes sense for us to come out.
What We Are Called Out For
Most of the calls we get trace back to the age of the housing stock here - a lot of it went up between 1957 and 1999, with plenty of houses from the 1960s and '70s clustered across the older neighborhoods near downtown. That means original torsion springs that have finally fatigued, openers from an earlier generation of hardware, and tracks that were never square to begin with. Add in a climate band that runs cold and hard through winter, and you get steel springs that lose temper faster and rollers that seize up when grease turns stiff in single-digit mornings.
We get calls for broken torsion springs on double doors, openers that trip and reverse for no visible reason, and cables that have jumped their drum after a hard freeze. None of that is unusual for a place with this housing age and this winter.
Who You Are Dealing With
We're a garage door repair company working out of 100 Phoenix Dr, and the work itself is the introduction - springs, openers, tracks, cables, panels, on houses that are mostly forty to sixty years old. We don't have a chain of locations or a call center reading from a script; the number you call is the number that answers.
Household incomes in this service area run a median around $89,024, and we price the job in front of you, not off a national rate card built for a different market. If a repair genuinely costs more than a replacement door would, we'll say so instead of running up a bill on a door that's not worth saving.